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Restoring messages from cloud fail after so long

i wiped my galaxy note 4 today due to some issues and I'm in the middle of trying to restore my messages that are saved on the cloud.  After so long (I'm not able to pinpoint the exact percentage) I get a message saying that restored has failed.  How can this be fixed? Been trying half the day already but no luck.

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Re: Restoring messages from cloud fail after so long
Customer Support

It’s important to us you are able to restore all of the messages you have saved on the cloud, Huythoang and I’m happy to help you today. Let’s go over a few details and get things heading in the right direction.

Can you please clarify what steps you are taking to restore the messages? Are you using wi-fi when restoring the content to your phone?


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