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Re: Restoring messages from cloud to phone.
gpeterden
Contributor - Level 2
‎12-17-2014 03:56 AM

Logged in. There is no option view messages.

On Dec 16, 2014 9:28 PM, "Verizon Wireless Customer Support" <

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Re: Restoring messages from cloud to phone.
vzw_customer_support
Customer Service Rep
‎12-17-2014 08:26 PM

This is very strange gpeterden! Is your phone in easy mode or standard mode? Change the mode and test syncing messages please. http://vz.to/1wH3uJ4

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Restoring messages from cloud to phone.
gpeterden
Contributor - Level 2
‎12-18-2014 03:26 AM

Put into easy mode. Went into Verizon Cloud App to restore messages.

Estimated time 54 minutes for 1200+ messages. Notification said restoring,

in less than 1 second it states restore complete, but messages did not

restore into messages app.

On Dec 17, 2014 9:26 PM, "Verizon Wireless Customer Support" <

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Re: Restoring messages from cloud to phone.
gpeterden
Contributor - Level 2
‎12-22-2014 05:44 AM

Ok Verizon. I have tried it on my other phone and it works on it. It is a Samsung Galaxy S4 with OS 4.4.2. So either the Verizon CLOUD App isn't compatible with OS 4.4.4 or Samsung Galaxy Note 4. I can't believe it is taking so long to resolve this.

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Re: Restoring messages from cloud to phone.
vzw_customer_support
Customer Service Rep
‎12-22-2014 09:31 AM

gpeterden We appreicate you taking the time to test the Cloud on a different device. At this time, we do not have news on this being a known issue with the software update and restoring messages. When was the last time the restore has worked on the phone in question? 


SheritaH_VZW
Follow us on Twitter
@VZWSupport

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Re: Restoring messages from cloud to phone.
gpeterden
Contributor - Level 2
‎12-22-2014 09:33 AM

Never worked.

On Dec 22, 2014 10:31 AM, "Verizon Wireless Customer Support" <

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Re: Restoring messages from cloud to phone.
jacharle
Enthusiast - Level 2
‎12-28-2014 04:31 PM

I am having the same issue after upgrading yesterday from the S3 to the S5.  The Verizon Cloud says my messages have been restored and should be visible in the Messages app, but the only ones I see are a handful from 2013.  Been trying all of the solutions I've found on the forum for hours without success.

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Re: Restoring messages from cloud to phone.
gpeterden
Contributor - Level 2
‎01-07-2015 10:10 AM

OK Went to the local Verizon Store to see a tech. Unfortunate they were not able to do anything at their level. The stated that they have had several new phones come in to tech support with this issue and was identified that it is an glitch in the App interface with the stock Messages app version 4.4 and the Developer of the app would need to fix it so it would work correctly. So now the process to find the individuals the created and maintain the Verizon Cloud App for Android and knock on their door. Very frustrating that Tech Support can not get this corrected.

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Re: Restoring messages from cloud to phone.
Ironhokie
Newbie
‎02-10-2015 06:10 PM

gpeterden did you find a resolution to this?  I am having the same exact issue. 

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Re: Restoring messages from cloud to phone.
gpeterden
Contributor - Level 2
‎02-11-2015 04:19 AM

Not yet. Thanks this reminded me to contact the tech since it's been over a

week.

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