Correct Answer: Retrieve Deleted Photos from Verizon Cloud.

Dcraig2 · ‎10-20-2017

My photos have been deleted from the Cloud and I really need to retrieve one that has sentimental value. How do I do this?

richs007 · ‎01-22-2018

For everyone asking about their Cloud content suddenly disappearing because they didn't upgrade from their free service to either 500G/1TB.

If you've had the Cloud service removed from your phone number because you didn't upgrade to 500GB or 1TB and it's been less than 30 days, you must:

call support at 800-922-0204
Have them put 500GB or 1TB on your phone number
Have them "Unarchive" your content
Have them double check the unarchived content is in the storage size (500G/1T) that you asked them for.

Once they do that, if you don't seen the restored content in your mobile app, re-install it (or Clear data if you know what that means) to refresh the local database on the phone.

View solution in original post

stef7 · ‎10-20-2017

On the web, is it in the Trashcan? If it is not there, I'm not sure it is retrievable. I hope someone else has better news for you.

Dcraig2 · ‎10-20-2017

Thanks, but not sure where they are. They disappeared when I did not upgrade to Verizon's Cloud that is no longer free.

stef7 · ‎10-21-2017

Maybe they are still there, but maybe you'll have to pay to get access to them. I'm not sure.

vzw_customer_support · ‎10-22-2017

Sorry to hear abou the missing content, Dcraig2. We know photos can be really important so we want to help. Do you know approximately how long ago these photos were lost, or when you last saw them?

EricW_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Dcraig2 · ‎10-22-2017

I last saw them just prior to the Verizon change where if we did not agree to pay for the Cloud, we would not be able to use it any longer. I made the error of thinking that it meant I would not be able to add more to the Cloud, but not that I would lose everything as had stored there.

David [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

vzw_customer_support · ‎10-23-2017

Ah. Thanks for the clarification, Dcraig2. Promotions for free media storage on the Verizon Cloud have been coming to an end and require a selection of a premium Cloud feature to continue. There's still a possibility we can restore your media access if we work quickly. I have sent you a Private Message here in the forum. Please access https://community.verizonwireless.com/inbox to continue.

JenniferH_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

gigi01300 · ‎01-11-2018

Hello,

I have this same problem... can you please help me recover my lost media, too? My phone corrupted my SD card and when I took it to the Verizon store store, the rep said this is a known problem with Samsung phones since the S4. So the data that was in the Cloud is my only chance at getting those precious memories back.

Thanks,

Gia

vzw_customer_support · ‎01-12-2018

gigi01300 we would never want you to lose your memories. Let's take a look at your options to see if it can be restored. Please reply with the requested information.

AlbertoR_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

EJKS · ‎01-12-2018

I had the same thing happen today. How can I get my photos back?