Retrieve Deleted Photos from Verizon Cloud.
Dcraig2
Newbie

My photos have been deleted from the Cloud and I really need to retrieve one that has sentimental value. How do I do this?

Labels (1)
0 Likes
Reply
1 Solution
richs007
Verizon Employee

For everyone asking about their Cloud content suddenly disappearing because they didn't upgrade from their free service to either 500G/1TB.

If you've had the Cloud service removed from your phone number because you didn't upgrade to 500GB or 1TB and it's been less than 30 days, you must:

  • call support at 800-922-0204
  • Have them put 500GB or 1TB on your phone number
  • Have them "Unarchive" your content
  • Have them double check the unarchived content is in the storage size (500G/1T) that you asked them for.

Once they do that, if you don't seen the restored content in your mobile app, re-install it (or Clear data if you know what that means) to refresh the local database on the phone.

View solution in original post

37 Replies
stef7
Master - Level 2

On the web, is it in the Trashcan? If it is not there, I'm not sure it is retrievable. I hope someone else has better news for you.

0 Likes
Reply
Dcraig2
Newbie

Thanks, but not sure where they are. They disappeared when I did not upgrade to Verizon's Cloud that is no longer free.

0 Likes
Reply
stef7
Master - Level 2

Maybe they are still there, but maybe you'll have to pay to get access to them. I'm not sure.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Sorry to hear abou the missing content, Dcraig2. We know photos can be really important so we want to help. Do you know approximately how long ago these photos were lost, or when you last saw them?

 

EricW_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
Dcraig2
Newbie

I last saw them just prior to the Verizon change where if we did not agree to pay for the Cloud, we would not be able to use it any longer. I made the error of thinking that it meant I would not be able to add more to the Cloud, but not that I would lose everything as had stored there.

David [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Ah. Thanks for the clarification, Dcraig2. Promotions for free media storage on the Verizon Cloud have been coming to an end and require a selection of a premium Cloud feature to continue. There's still a possibility we can restore your media access if we work quickly. I have sent you a Private Message here in the forum. Please access https://community.verizonwireless.com/inbox to continue.

 

 

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

gigi01300
Newbie

Hello,

I have this same problem... can you please help me recover my lost media, too? My phone corrupted my SD card and when I took it to the Verizon store store, the rep said this is a known problem with Samsung phones since the S4. So the data that was in the Cloud is my only chance at getting those precious memories back.

Thanks,

Gia

0 Likes
Reply
vzw_customer_support
Customer Service Rep

gigi01300 we would never want you to lose your memories. Let's take a look at your options to see if it can be restored. Please reply with the requested information.

 

AlbertoR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
MARLUS81
Newbie

Hello,

I also had this happen this morning. I understood I would have access to my photos but not be able to add any new ones. Is there any possible way I can retrieve the old photos? I have photos for I absolutely need for work as well as photos that were not saved on any other device but the Verizon cloud. I received the notification that the cloud was closed this morning so Im really hoping the photos are still accessible, even if I sign up for the plan. Please help!

0 Likes
Reply
vzw_customer_support
Customer Service Rep

MARLUS81,

 

We're happy to help. For those customer who took no action after the Free Cloud feature was removed, you would be able to restore the previously saved content within 30 days of removal by adding a Cloud feature. You can easily subscribe through your My Verizon application from your phone or by visiting our website online here: https://www.verizonwireless.com/solutions-and-services/verizon-cloud/.

 

AdamG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
MEMOE24
Newbie

Ok. I've purchased cloud storage. Now how do I get all of my pictures back?

0 Likes
Reply
MARLUS81
Newbie

I chatted on my phone with a rep, who started a case number for me. I

called after 30 mins when the chat info was loaded to my account, and

called the tech support number they gave me.

After they restored the files on their end, I cleared the cache in the app

and signed back in. Everything was there! As long as you do it within 30

days of your cloud account being closed, your stuff is still on their

servers and can be retrieved.

Hope this helps!

0 Likes
Reply
jav6
Champion - Level 3

And, you may be able to sign up for the 30-day free trial to get access, download and cancel.

...Just another VZW customer...trying to offer some assistance...
0 Likes
Reply

I've had this exact same issue.  Please help me restore content.  I've subscribed to a Cloud plan within the 30days.

Thanks

0 Likes
Reply
edwinolivo
Newbie

It's been over a year since I lost my photos on Verizon Cloud. Are they gone forever?

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We're sorry to hear your pictures were removed with Verizon Cloud, Edwinolivo. Once the pictures are removed, we would not be able to retrieve them. Did you by chance back up your device any other way?

 

DanielleR_VZW

0 Likes
Reply
Shenell94
Newbie

I have a similar issue, I was unaware the app was changing, if I received any warning I just didn't see it and I use the cloud weekly. I had over 2000 photos a week ago and when my Verizon Cloud app updated I have nothing. After calling customer service I added Verizon Cloud Premium to see if I could recover my content, however I can not restore the photos I had before. Can you please help me with this? I'm a little frustrated because I had already exceeded my free 500 GB and paid for extra storage before so I wish I had had better notice that the app was changing. I have no issues paying for it now but there are over 2000 photos that I no longer have.

0 Likes
Reply
EJKS
Newbie

I had the same thing happen today. How can I get my photos back?

0 Likes
Reply
Krryan
Newbie

I have this same issue. I know I was able to access my cloud photos in the last 14 days. I have precious memories from children's births to photos of loved ones that have since passed away. Is there any way to recover my photos?

0 Likes
Reply
jav6
Champion - Level 3

You better call 800-922-0204 or *611 before your photos can no longer be restored.

...Just another VZW customer...trying to offer some assistance...
0 Likes
Reply