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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Security question issue? different from the one set up...
yoonpark
Member

I downloaded Verizon Cloud app and am trying to set up it.

After logging in with password and authorization code, it asks to answer the security question.  However, the question is different from the one which I set up for my account.  I have tried many times different days.  The question keeps changing itself. 

I have tried to reset the question on my account, but have not been able to get the right question.

I have contacted Verizon, and received the ticket number awhile ago.  No response.

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Re: Security question issue? different from the one set up...
vzw_customer_support
Customer Support

yoonpark, making sure you are able to sign into your Verizon Cloud account is important. What happens when you try to sign into the main Verizon Cloud website https://cloudforlife.verizonwireless.com/ott/#/login

-Sylvia

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