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Slow network speed during peak times
Rickrdn1
Member

I have begun experiencing very slow network speeds in the evening.  My Mifi and other devices go from routinely getting 10 MBS down to 1 MBS in the evening.   Is there any way to address this?

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Re: Slow network speed during peak times
vzw_customer_support
Customer Support

Rickrdn1,

Help has arrived! What zip code are you located in? Due to heavy traffic, this can certainly cause a decrease in speeds. When did you first notice this issue begin? What model phone do you have?

EfrainM_VZW

Follow us on Twitter @VZWSupport

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Re: Slow network speed during peak times
vzw_customer_support
Customer Support

Rickrdn1,

Help has arrived! What zip code are you located in? Due to heavy traffic, this can certainly cause a decrease in speeds. When did you first notice this issue begin? What model phone do you have?

EfrainM_VZW

Follow us on Twitter @VZWSupport

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Re: Slow network speed during peak times
Rickrdn1
Member

Zip 19429. Just in the last few weeks. We are using multiple devices

- Mifi, iPhone 6, 6, 5, iPad 3, and iPad Mini. We have a 100 Gb family

share plan. Thanks for your help!

On Thursday, December 11, 2014, Verizon Wireless Customer Support <

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Re: Slow network speed during peak times
vzw_customer_support
Customer Support

Rickrdn1,

Thank you for all of the detailed information.  The coverage in the area looks great.  All of your devices seem to drop in speeds at the same time?  How is voice and text working during these times?  The coverage in the area looks great, but can still be affected by congestion at peak times of usage. We may want to investigate your area further with a remedy ticket.


TrevorC_VZW

Follow us on Twitter @VZWSupport

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Re: Slow network speed during peak times
Rickrdn1
Member

Yes, I've done a speediest on multiple devices and in the morning I

typically get 10-15mbs but it drops as low as 1-3mbs in the evening,

particularly weekends. It makes it pretty impossible to stream video.

Thanks for your help. Rick

On Thursday, December 11, 2014, Verizon Wireless Customer Support <

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Re: Slow network speed during peak times
Ann154
Expert
Expert

Peak times also means more people are connected to the same tower. There is only so much capacity on each tower.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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