Still unable to get into the VERIZON Cloud
tmannino16
Newbie

I have a #Samsung S21+ phone and have been using the Verizon cloud for a few years.  It was working on my phone in Nov 2022, but since then I have been getting the following error:

"Verizon Cloud has encountered an error.  Please close application and try again (code: 10050)"

I have verified I have the latest version of the application, I have tried reinstalling it and have reboot my phone and nothing is working.  I created a case with Verizon but have not heard back.

Please help!

Thanks,

Tim M

 

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5 Replies
vzw_customer_support
Customer Service Rep

We want to assist with closure. I am sending a Private Note to learn more about the case. 

-David

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tmannino16
Newbie

David,

I have not seen a message from you as of yet and I am still not able to get into the Verizon Cloud.  I just tried it again and am getting the same issue.  I would really appreciate if someone can help me with this...

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vzw_customer_support
Customer Service Rep

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible. Authenticate and continue here:http://spr.ly/60063qROY

*Lori

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tmannino16
Newbie

I have not gotten any additional information on this issue, and it is still NOT working.  I open the gallery and see the recent images on my phone but when I click into Verizon Cloud I get the following error:

Verizon Cloud has encountered an error.  Please close application and try again (code:  10050).  

I have tried closing and reopening, updating the application and uninstalling and reinstalling, no luck.  And with no information from Verizon I do not have anything else to try

Please Help!!

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vzw_customer_support
Customer Service Rep

Oh, no! We would be more than happy to help you here. Please follow and DM us for assistance.

*Cassandra

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