Switched plans and lost everything on the cloud

[Jusd33]

I switched Verizon plans. My original Verizon plan, Verizon Cloud (600Gb) was included. My new plan, Verizon cloud isn’t included. I started a subscription to Verizon cloud with my new plan, logged in and everything was gone. 

the Verizon tech said they can see my archived data, and try to push it to my new cloud, but no luck so far…. Helppppppp plz

[Craig_Vz · Accepted solution]

This issue was addressed through private message

[vzw_customer_support]

Hey Jusd33: Thanks for raising this concern to our attention. I have great news, we do keep all your data safe in the Verizon Cloud for an additional 30 days after ended the service. Let's help you get it restored and all your missing files. Be on the lookout for a Private Note from us offering assistance.

-Christy

[Craig_Vz]

Hello Jusd33, 

Was customer support able to resolve your issue with restoring your archive? 

[SynthpopAddict]

Glad to see you responded, Craig, thanks!  @Jusd33 , if you haven't gotten your cloud data restored, there is a time limit of 30 days for someone to recover archived information.  Send @Craig_Vz a private message to get help.

[Jusd33]

No. They said they restored it, but it’s what I have on my cloud already, not the previous data I had before I switched my plan 

[Craig_Vz · Accepted solution]

This issue was addressed through private message

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, we were able to file a ticket to help with the Cloud situation. If others are having any issues with Verizon Cloud, there’s a few things which can cause issues. System issues, not performing a synchronization with the Verizon Cloud app, and no longer using Verizon Cloud services.

An excellent FAQ for Verizon Cloud can be found here: https://www.verizon.com/support/verizon-cloud-faqs/

If you still need any help, please contact us for support.    

-John