Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.
Think my phone was hacked ??
ashley_clay
Member

i think my phone was hacked and I’m now getting messages from Verizon cloud that I have pending photos saved and I cannot access them.

Labels (1)
0 Likes
Re: Think my phone was hacked ??
vzw_customer_support
Customer Support

ashley.clay, we want to ensure your phone is functioning as it should be. I welcome the opportunity to assist with your inquiry. I just need some additional details. What occurred on your phone that makes you think it's been hacked. You may have a backup that didn't complete properly which is why you're not able to access those photos. Have you tried running a new back-up in the Cloud to see if you can obtain that access? Let us know. 

 

Ebony_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Think my phone was hacked ??
ashley_clay
Member

I cannot log in the cloud and I cannot see what pictures are there. I think my phone was hacked or broken into because some of my photos and videos are missing. I keep getting this message about my pictures.

Get Outlook for iOS<https://aka.ms/o0ukef>

0 Likes
Re: Think my phone was hacked ??
vzw_customer_support
Customer Support

Thank you for the information. Have you updated your phone and apps recently? What happens when you try to access your cloud through your MyVerizon app?

 

0 Likes
Re: Think my phone was hacked ??
ashley_clay
Member

I cannot successfully log in on either app My Verizon or Cloud. If I go to Safari, I can get a little bit further, I can log in to My Verizon, but cannot access my cloud. It’s says this message.

Get Outlook for iOS<https://aka.ms/o0ukef>

0 Likes
Re: Think my phone was hacked ??
ashley_clay
Member

I just saw the other email to use another login name. I will respond back after I try it. Thank you

Get Outlook for iOS<https://aka.ms/o0ukef>

0 Likes
Re: Think my phone was hacked ??
Ann154
Expert

ashley.clay wrote:

I cannot successfully log in on either app My Verizon or Cloud. If I go to Safari, I can get a little bit further, I can log in to My Verizon, but cannot access my cloud. It’s says this message.

Get Outlook for iOS<https://aka.ms/o0ukef>

What message? If you had an image attached, it didn't come through the email reply. You need to post it on this thread directly in order for the community members to view it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Think my phone was hacked ??
vzw_customer_support
Customer Support

We want to make sure you were able to gain access. Were you able to log in to your Verizon Cloud account? If you continue to see issues, you can reset your password for your account and try again. Let us know if you still have issues, we are happy to help.

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes