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Unable to backup cloud


For years I have been trying to back up my Verizon cloud to my desktop.

Last year customer service spent 90 minutes with me, their solution was to back up each photo individually.

Is there a bulk option to back up my entire cloud? Is there an option to pay VZW for a USB of my data?

Thank you for helping me.

Re: Unable to backup cloud
Customer Support

I am so sorry that it has taken so long for you to find a solution. Let's get this figured out.  Have you downloaded the Verizon Desktop App to your PC? This can be done here  -Al

Re: Unable to backup cloud
Verizon Employee

When it comes to using Verizon Cloud on a PC, I use the PC app.  You can find out how to do it for a WIndows PC here:


It's not clear if you are trying to upload files from your PC to your cloud or download them from your cloud to your PC but should help.


I'm not technical support.  I'm just a cloud user like yourself.