Unable to delete documents?

[KK24]

Cloud will not allow me to delete documents neither singularly nor "all"?

[vzw_customer_support]

KK24 We want you to manage your documents with ease. We're glad to assist with your Verizon Cloud questions. How are you trying delete documents? From your mobile device or a computer?

SheritaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Happyhal22]

Recently downloaded for the first time to Verizon cloud. There are numerous document I can't open and have no idea where they came from. I had to purchase space because there was too much info to backup with the free space.  How can I delete these documents?

[vzw_customer_support]

Happyhal22, happy to hear you just recently downloaded your info to the cloud, it puts your mind at ease knowing your information is stored in a safe place. Sorry to hear that you are having trouble deleting documents, you came to the right place. Here is a link that will guide you through deleting cloud content online.  vz.to/2o8rXdt.

JoeyM_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!