TL1919, I want to make sure that you're able to get logged into your cloud service without any issues. Are you having troubles getting into the Cloud Services on the Desktop application or through your phone? Can you please try this link to see if you can get logged in: http://www.verizonwireless.com/wcms/consumer/products/verizon-cloud.html Please keep us posted.
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!