Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Unable to see/restore data in Verizon Cloud from iPhone

Since I had to replace my iPhone 7, I am no longer able to see or restore any photos or other data. I can backup new pictures, but can not see them from the iPhone app.


I can see the photos from my Tablet (iPad) however which uses the same account:


If I was to try to restore anything it shows 0 bytes to restore:


However it does show 3.1GB of space is in use.


However I can see the all the photos from a web browser. There are two iPhone folders and new photos are being stored in one of them.


I can restore the photos from the web, but I should also be able to access these from the iPhone.

From my iPad I can see the older iPhone folder but not the new one where new pictures are being backed up to.

Labels (1)
Re: Unable to see/restore data in Verizon Cloud from iPhone
Customer Support

Roger, we know how important it is to have full access to all your information stored in your Verizon Cloud.  We have reached out to you in a private message as well.  Please respond in our private messaging so we can get this resolved for you.


Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!