Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Unable to see/restore data in Verizon Cloud from iPhone
roger_majoros
Member

Since I had to replace my iPhone 7, I am no longer able to see or restore any photos or other data. I can backup new pictures, but can not see them from the iPhone app.

vcloud-iphone1.PNG

I can see the photos from my Tablet (iPad) however which uses the same account:

vlcoud-iphone2.PNG

If I was to try to restore anything it shows 0 bytes to restore:

vlcoud-iphone3.PNG

However it does show 3.1GB of space is in use.

vcloud-iphone4.PNG

However I can see the all the photos from a web browser. There are two iPhone folders and new photos are being stored in one of them.

vcloud-web.jpg

I can restore the photos from the web, but I should also be able to access these from the iPhone.

From my iPad I can see the older iPhone folder but not the new one where new pictures are being backed up to.

Labels (1)
0 Likes
Re: Unable to see/restore data in Verizon Cloud from iPhone
vzw_customer_support
Customer Support

Roger, we know how important it is to have full access to all your information stored in your Verizon Cloud.  We have reached out to you in a private message as well.  Please respond in our private messaging so we can get this resolved for you.

SeanC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes