Unlimited Cloud included with 5g home internet

[Khoyle16]

I signed up for the Verizon 5G Home Internet which came with a Verizon Cloud Unlimited plan. However, I can't access the plan at all (even though it says it's active on my internet line). When I go on the mobile app, it automatically logs in with my phone number and says I need to sign up for a plan and pay for it.  When I sign out and try to enter with my home inter number it says it is sending a text to my home internet number. That number cannot receive text!

[vzw_customer_support]

Thank you for reaching out to us on this platform. We'd love to help with Verizon Cloud questions. If you're the Account Owner or Account Manager, you can go to the Services & Perks page in My Verizon to add Verizon Cloud to any line(s) on your account. Or you can sign up through the Verizon Cloud app to add Verizon Cloud to your individual line.

Check out valuable information on the link below, and let us know if this information helps.

https://www.verizon.com/support/how-to-use-verizon-cloud/#:~:text=Sign%20up%20for%20Verizon%20Cloud,....

~Maria

[Khoyle16]

I tried that - it keeps wanting me to sign up for a cloud plan which is suppose to be already included with my 5g home internet plan.

[vzw_customer_support]

We want to make sure that you're able to use your Verizon Cloud included with your 5G Home Plus plan. 

Verizon Cloud Unlimited Group is available when you sign up for 5G Home Plus. First, you'll need to register your 5G Home Plus internet using the steps outlined in this link: https://www.verizon.com/support/knowledge-base-300083/ After that, get the Mac desktop app or get the Windows desktop app. You'll need to set it up using the desktop app before being able to use the mobile apps to manage it. After that, sign in using the credentials created with your 5G Home Plus account. 

Here's a link with all the information you'll need to manage the service: https://www.verizon.com/support/using-5g-home-faqs/ You can find all relevant information under "5G Home Plus and Verizon Cloud".

~Jesse

[Khoyle16]

The Mac that I have is an older one and the most recent system update is too older to use the Verizon cloud app. Is there another way to do this - ie, through the cloud or website?

[vzw_customer_support]

Thanks for getting back with us Khoyle16. Please check out the Verizon Cloud FAQs here:  https://www.verizon.com/support/verizon-cloud-faqs/

Let us know if you have further quesitons with the Verizon Cloud.

-Deb

[Khoyle16]

So I get this message again. Is there another way to do this without using a computer. Like a website?

[Khoyle16]

Does one have to buy a new computer just to get access to the free cloud promised with the 5g home internet?🥴

[vzw_customer_support]

@Khoyle16  wrote: Does one have to buy a new computer just to get access to the fr ee cloud promised with the 5g home internet

Khoyle16, to access the Verizon 5G Home’s included Verizon Cloud Unlimited feature, you need a computer which can access the Verizon Cloud Desktop App. There is both a Mac and Windows version. You can find links to download either here: https://www.verizon.com/support/using-5g-home-faqs/

You just need to go to the ‘How do I set up Verizon Cloud when I have 5G Home Plus?’ question, to see the download links. 

Prior to accessing through the desktop app, you need to register the 5G Home’s line with My Verizon. You can do that using these steps: https://www.verizon.com/support/knowledge-base-17492/

The 5G Home’s line just needs to be registered, it does not need to be a Account Manager line. 

Once the line is registered, you then use the My Verizon sign-in information to sign-in to the Verizon Cloud desktop app. When you’ve signed in successfully you can then add users to the shared unlimited cloud. That is done using steps outlined in ‘Manage users on a shared Verizon Cloud plan’ page: https://www.verizon.com/support/how-to-use-verizon-cloud/#remove-user-shared

Just use the steps for ‘Computer App.' As of right now, this is the only way to access the Unlimited Cloud feature offered by the 5G Home. 

-John

[Kblab6]

This is a huge problem for me. I am never able to signin. It continuously redirects and I have been on SO MANY support calls — and no one can help. I have paid for this service over 20 months and still no resolution. It is a gaslight to tell us it is our issue when we cannot signin. 

[Craig_Vz · Accepted solution]

Hello Kblab6,

I will send you a private message with steps to hopefully resolve this issue.