Unlimited Verizon cloud User management not working.

[Jasseu]

So I have a 5-G home device but I do not have a phone with Verizon.

This is causing all kinds of problems. 

The most recent one is the cloud user managment is not working so I cant add anyone.

The apps on the phones are usless because a phone can only upload to the cloud if a user is added on the website. 

So the only way I can upoad to the cloud is on my 1 computer. 

Even though I am supposed to be able to add 5 other people no matter who they are or what company they have there phones through.

Dose anyone have any idea on how to fix this?

Attached is a picture of the message I always get. 

Verizon themselves have not been much help with this that is why I am turning to this message board. 

Thanks for any help!

[vzw_customer_support]

Jasseu thank you for reaching out here on this platform. Our goal is to provide the assistance you need. Do you have home Internet from FiOS or 5G from Verizon Wireless?-Dolores

[Jasseu]

I have 5-G home internet that comes with unlimited cloud storage. No phones or anything else just the 5-G device for home internet. 

I say that because the fact I do not have a phone as well seems to be causing lots of problems. 

[vzw_customer_support]

Jesseu Thank you for the above information. We will do everything we can to help you out. We have sent a private message here on this platform. -Dolores

[Jking59825]

Can you advise on the 8000 error, i am not able to add anyone to my unlimited access

[Jking59825]

Image of error below, 

 

[vzw_customer_support]

When did you get this error? When updates are being done it can make service unavailable temporarily.

*Heather

[Regor63]

I have this issue right now, and this is an old post !

Unlimited Verizon cloud User management not working

[NShinz]

Hello, having the same issue- can you help?

[peterjwinberg]

Same problem.