Verizon Cloud Eating Battery Life
citapinc
Enthusiast - Level 2

Good afternoon developers!!!

I currently use a Samsung Note 4 and love the phone.  I've never used or setup the Verizon Cloud service because I simply don't need it or care for it.  Recently my phone got the Android 6.0 upgrade and I love all the new features.  However since installing Android 6.0 my battery life went from 24+ hours down to around 8 hours or less.

After looking at the Battery Usage, it shows that your Cloud application was using up the most CPU and Battery time.  I also installed GSAM Battery Monitor and that also confirmed that your Cloud application is eating up all of my battery life.

I've attached screen shots showing the stats on my phone with your Cloud Application Disabled and your your Cloud application Enabled and fully updated BUT NOT EXECUTED AT ALL.

First and foremost, this is a bug that needs to be fixed.  Now sure why your app is using up so much CPU cycle and eating up so much battery life, but the app shouldn't be doing anything if the end user doesn't touches the Cloud app.

Second, what would be the harm if I disable the app?  Honestly I wish I had the option to Uninstall this and other Verizon apps I'd do it in a heartbeat.  But until then, can I simply disable this app without causing anything else going wrong?

Thanks

IMAGES:

7/7/2016 with Cloud Disabled

Screenshot_2016-07-07-21-42-10[1].png

Screenshot_2016-07-07-21-42-14[1].png

7/22/2016 with Cloud Enabled and all updates applied

Screenshot_2016-07-22-15-51-22[1].png

Screenshot_2016-07-22-15-51-46[1].png

Screenshot_2016-07-22-15-51-53[1].png

Screenshot_2016-07-22-16-00-32[1].png

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1 Solution
NJ-Magicman
Enthusiast - Level 3

Man that sucks.  Send a note over to the developers at VerizonCloud@VerizonWireless.com.  They tell me they are working to isolate the problem so more of us who contact them with our scenarios, hopefully can get us a fix.

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NJ-Magicman
Enthusiast - Level 3

Upgrade to the newer version 16.3.24.3 that was released last week or the week before.  That should fix the battery suck.  If not, try sending them an email at the address in the google play app store with this info. 

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citapinc
Enthusiast - Level 2

NJ, that's the version that's on my Note 4.

This morning I decided to take this one step further and actually setup Verizon Cloud to see if it still drains the battery.  Sure enough Cloud is still eating up 27.3% of my battery and as of 4:10pm I now have 37% battery life left.  Normally at this time of day I'll have around 65% or more left.  And yes, I had the phone plugged in while Verizon Cloud was getting setup and doing it's initial backup.  I unplugged the phone after the backup was finished at 100% battery at around 10am this morning.

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NJ-Magicman
Enthusiast - Level 3

Man that sucks.  Send a note over to the developers at VerizonCloud@VerizonWireless.com.  They tell me they are working to isolate the problem so more of us who contact them with our scenarios, hopefully can get us a fix.

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Notefan
Enthusiast - Level 1

Let's hope as for the last few updates,  even latest one it still sucks the battery dry. I have it setup to backup at night on wifi only and yet it is the highest battery user during the day.

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vzw_customer_support
Customer Service Rep

Having a long lasting battery is super important Notefan.How long have you been having this issue for? I do know that the Verizon can consume battery if it does have a lot to back up. Was this your first initial backup?




AmberF_VZW
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citapinc
Enthusiast - Level 2

This started happening right after the 6.0.1 OS got installed on my Note 4.  I've confirmed that deactivating the app restores battery life, then reactivating the app and updating it to the latest version WITHOUT EVEN LAUNCHING THE APP will kill the battery life.  I even went so far as to run the app, create a cloud account and backup everything and the battery still drained quickly.

As of today the app is still disabled on my phone and I'm waiting to hear back from the Cloud team when an update is pushed up to Google.

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vzw_customer_support
Customer Service Rep

citapinc,

I appreciate all you have done to isolate the cause of your battery drain. As you have stated you have been in contact with our Cloud developers regarding the application causing the battery drain I have no doubt in my mind they will get to the bottom of this issue. As for now I would suggest to keep the application disabled, as it is not an application you use, until the fix has been released. Thank you for your patience as this is being addressed.

LindseyT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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CLIDER57
Enthusiast - Level 2

Wow, 3 months later and still no solution to this issue? I have a Note 4 and am having the exact same issue. I'm using Android Marshmallow and now the Verizon Cloud version 16.4.28.1, but it seems these complaints fell on deaf developer ears. I emailed them again today.

It would seem the fix is simple, give us an option to only allow backups to occur when on WiFi AND Charging, problem solved.

Verizon Rep, please forward this suggestion and the original poster's issue as well to the development team's supervisors.

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marcuss_vzw
Verizon Employee

CLIDER57, I definitely understand that you don't want the Verizon Cloud to keep running in the background. In order to stop this you can go into your Settings> Manage Applications> All> Cloud> Force Stop and Clear Cache. You can also go into the Verizon Cloud> Menu> When To Back Up>At Night Only. And How to Back Up> Wi-Fi Only. Try these out, and let me know if that works.

MarcusS_VZW

Follow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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CLIDER57
Enthusiast - Level 2

That's the settings I currently use and it drains battery like crazy, even

when you force stop, it at some point runs again and keeps running even

after it says backup complete. I'll try the clear cache and force stop and

see.

On Mon, Oct 24, 2016 at 4:59 PM, marcuss_vzw <forums@verizonwireless.com>

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EdW_VZW
Verizon Employee

It is frustrating having battery life being reduced because of using the Cloud application, Clider57. I appreciate the steps you took to try to resolve the issues and let me continue working to get the problem fixed. Have you updated any apps recently or installed a new one? Are some apps running in the background that can use up your battery? Please use this link to help with adjusting your Power Saver Settings on the device http://tiny.cc/qw0cgy and let me know if you need more assistance.

EdwinW_VZW         

Follow us on

Twitter @VZWSupport

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CLIDER57
Enthusiast - Level 2

I find this issue began right after my phone updated to 6.0 Marshmallow. I

even use Greenify to kill other apps. The cloud app is always way at the

top of the battery hogs list, even worst than me playing a video game

apparently.

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CLIDER57
Enthusiast - Level 2

Tried force stop, cache cleared yesterday, today back to the same battery

drain all morning. They just need to make it back up only while charging. I

bought an oversized battery because of this app, and it still drained 15%

of it in an hour this morning. My battery is 8500mah should last days not

hours.

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citapinc
Enthusiast - Level 2

Clider57:

I had to force stop, clear cache, uninstall updates then disable the app totally to stop the battery drain.  The app is still disabled to this day.

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Sandman_CA
Contributor - Level 2

The Verizon Cloud app is still a mess I get a near-identical battery drain as you do. OS Monitor confirms that the app uses about 31% of resources, even when it's not backing up. There is a serious issue with this application, which hasn't been fixed. For whatever reason, they don't seem to have a clue about how to resolve the problem..

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vzw_customer_support
Customer Service Rep

We definitely don’t want your phone draining batter, Sandman_CA. Let’s take a closer look into your concerns and see what’s going on with your battery drain. How many hours of a charge does a full charge normally allow? What is the phone being used for? Are all apps including the Cloud, up to date?


DanielleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Katmeat
Enthusiast - Level 2

This battery sucking app desperately needs a setting feature added allowing syncing only when charging, or only once per day.

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vzw_customer_support
Customer Service Rep

Managing your content the way you want to is important, Katmeat. I definitely want this feature as I do not want my content to be syncing all the time. I will be forwarding this feedback so our team can look into this. Thank you so much for your feedback.

ZangY_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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GBUNDERSEA
Newbie

My S5 has all updates, no new apps, Cloud set to night and Wi-Fi only. I keep my phone VERY lean, with no garbage apps running in the background. Yet, Cloud KILLS my battery, exactly as others have reported. It's always the #1 user of power. If I do a force stop, the drain goes to normal, but within a short time Cloud somehow reactivates and the power consumption skyrockets back to where it was before. NOTE: This has been consistent even when using different brand-new batteries.

I want to use Cloud for backup, but having to force stop it several times a day is a real hassle. If I forget to force stop Cloud, my battery can fall dangerously low, even with the phone just sitting.

My thought is that Cloud must be constantly monitoring and perhaps indexing changes to content, even when set to run only at night. By "run", I'm guessing that means "backup". So, while Cloud may not be backing up during the day, it is certainly doing other CPU-intensive tasks which are obviously VERY heavy on resources, thus killing battery life.

This problem has been around a LONG time, and has been very widely reported. Speaking as an old programmer, I think it should be easy to make the "night only" option apply to all Cloud tasks, not just the actual backup. If a user chooses only to back up at night, then it's not a big deal to look for changed content at that time, rather than doing so constantly during the day.

Also, exactly what is "night?" That is very ambiguous. A far better option would be to select either constant backup, or specific start/end times.

This is a VERY serious bug, and needs to be escalated and treated as a top priority.

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