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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Correct Answer!
Verizon Cloud Not Taking My Photos and is Duplicating My Contacts
chachaprops
Member
‎04-07-2017 08:39 AM

Hello!  I downloaded the Verizon Cloud App onto my phone and I have been able to back up my contacts but not my photos.  In fact, when I went to back up my photos, the Cloud backed my contacts up again and duplicated them.  How can I delete the duplicated contacts and how can I get the Verizon Cloud to back up my photos?

Thank you!

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Correct Answer!
Re: Verizon Cloud Not Taking My Photos and is Duplicating My Contacts
vzw_customer_support
Customer Support
‎04-09-2017 08:56 AM

Oh no! That is never a good thing to have duplicates.  Here is a way to delete them: http://vz.to/2oebxO8 . It will require you to use a computer. Otherwise, you would have to delete the individually from the app. In reference to the photos. What steps did you take to back them up exactly?

AnthonyM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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