Verizon Cloud - Why doesn't the Windows App URL work?

[doogs2222]

I want manage my Verizon Cloud pictures on my desktop on the large screen.  However, every link I found from Verizon comes back with this error:

The requested URL was rejected. Please consult with your administrator.

Any idea how I can get the proper method to download the Windows 10 app?

[vzw_customer_support]

We understand that being able to have the Verizon Cloud application on your desktop is very convenient. We are sorry to see that you are having issues. You can follow this link and it will provide you specific steps on how to do it, https://www.verizonwireless.com/support/knowledge-base-79147/ Does this information help? GeorginaG_VZW

[doogs2222]

Georgina, thanks for the information.  However, I get the error message when I click on that link so it does not provide any ability to download the app.  Is there an alternate download link from Verizon?

[vzw_customer_support]

doogs2222, we definitely want to help. We do not have an alternate link to send you. This link is working for us when we click on it. Please try to click this link again:
https://www.verizonwireless.com/support/knowledge-base-79147/

If you're not able to view it on your computer, please try it on another device to see if the link works. (A tablet, a smartphone, another computer.) AliciaD_VZW

[richs007 · Accepted solution]

Couple comments.  The Cloud app for windows or macintosh computers do not have the ability to manage your cloud content.  For that, it will redirect you to the cloud website https://cloud.verizonwireless.com

If you are having challenges accessing the address the support team provided, try clearing your browser's cache and cookies or using the in-private/in-cognito mode of the browser you are using.  That usually clears up issues where one person can go to a website but someone else can't.

If you still want to download the windows app, try this address https://www.verizonwireless.com/wcms/overlays/cloud-desktop.html in a browser's in cognito (Ctrl-Shift-N for chrome/Ctrl-Shift-P for Firefox & Explorer)

[doogs2222]

Unfortunately, the link still does not work on my Windows 10 Dell PC.

[doogs2222]

rich s,

Thanks.  Despite clearing the browser cache it still did not get the desktop client.

However, the link to the Verizon cloud website worked and provides access.

--> cloud website https://cloud.verizonwireless.com

I appreciate the help.

[vzw_customer_support]

Thank you for trying that again, doogs2222. You'l be able to manage the content through the site if you cannot through the app. Let us know if you can access the site. EricaG_VZW

[edjedj]

This link will take you to Cloud site.  You don't need to download app.
I don't know why they make it so hard to find.....or maybe I do.
Enjoy

https://cloud.verizon.com/vzCloud/home/cloudOverview.action

[KH-OrnEsh]

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