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Verizon Cloud access

We received a notice that our files were going to be deleted on one of our lines after a certain date.  We downloaded all the files to empty the storage and opted to downsize to the free Cloud limit.  However, now I cannot access the Cloud on another of the lines on the account.  It continually says there was an error and we need to reload.  Reloading does nothing.  Any suggestions on how I can access the account as I cannot seem to find a link here to reach someone in Customer Support (but what can you expect for $2500/yr in wireless expenses)!

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