Help is here Dwood95503. Let's get your identity confirmed and have Verizon cloud recognize you. When was the last time you tried logging into the Verizon cloud? Is the account provisioned with the cloud feature http://vz.to/1D4t2D8 ? Are you able to access the cloud through a PC http://www.verizonwireless.com/support/verizon-cloud-faqs/ ?
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Rmiller41, we would be happy to help with getting your Verizon Cloud set up for you. Please send us a Private Note for better assistance. JoseL_VZW