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Verizon Cloud doesn't "recognize" me
Dwood95503
Member

I ant get VerizonCloud working on my iPhone.  I can log into my Verizon app just fine, but cloud app sYs"Sorry, We don't recognize you". Tried deleting the app, restarting the phone, changing user ID, updating pasword. Still same message.  Help!

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Re: Verizon Cloud doesn't "recognize" me
vzw_customer_support
Customer Support

Help is here Dwood95503. Let's get your identity confirmed and have Verizon cloud recognize you. When was the last time you tried logging into the Verizon cloud? Is the account provisioned with the cloud  feature http://vz.to/1D4t2D8 ? Are you able to access the cloud through a PC http://www.verizonwireless.com/support/verizon-cloud-faqs/ ?



JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Verizon Cloud doesn't "recognize" me
Dwood95503
Member

Fixed. It wasn't enabled in my account.

Re: Verizon Cloud doesn't "recognize" me
Rmiller41
Member

How do you enable the cloud in the account?

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Re: Verizon Cloud doesn't "recognize" me
vzw_customer_support
Customer Support

Rmiller41, we would be happy to help with getting your Verizon Cloud set up for you. Please send us a Private Note for better assistance. JoseL_VZW

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