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Verizon Cloud from a desktop
jdwall179
Member

I have no problem signing in to Verizon Cloud on my phone but when I try to sign in on my desktop I get a "Validation Error" pop-up.  Any ideas what could be causing this?

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Re: Verizon Cloud from a desktop
vzw_customer_support
Customer Support

Thank you for reaching out to us, jdwall179. We're here to help figure out what is going on with your VZ Cloud services. To clarify, is this error popping up while signing in to your My VZ, or when you try to log in to your cloud services page?

NicandroN_VZW

Follow us on twitter @VZWSupport

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Re: Verizon Cloud from a desktop
jdwall179
Member

It occurs when I try to sign into Verizon Cloud using the desktop app. I have attached a screen capture so you can see what I am talking about. If you look at the top left of the sign-in box you can see where it says validation error. Thanks for your help

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Re: Verizon Cloud from a desktop
vzw_customer_support
Customer Support

jdwall179,

Let's get this app up and going. Unfortunately, we do not have the ability to see the screenshot attached. Are you attempting to log in with a mobile number or your Verizon Wireless ID?

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: Verizon Cloud from a desktop
jdwall179
Member

Logging in with my Verizon ID user name.

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Re: Verizon Cloud from a desktop
vzw_customer_support
Customer Support

Great to hear, jdwall279. We encourage you to delete the desktop application and then redownload the application to have them work. Keep us posted.

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: Verizon Cloud from a desktop
jdwall179
Member

I did that but still am having the same problem.

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Re: Verizon Cloud from a desktop
jdwall179
Member

Now I can log in with the desktop app using my phone number but not my user name.

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Re: Verizon Cloud from a desktop
vzw_customer_support
Customer Support

Hi jdwall179!

Let's figure out this My Verizon issue right away! When logging in using your mobile number, the homescreen welcomes you with "Hello (username)!" Have you verified it's the same username as the one you're entering?

ChristinaB_VZW
Follow us on Twitter @VZWSupport

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Re: Verizon Cloud from a desktop
jdwall179
Member

I have no problem signing in on the Verizon web page using my Verizon user name. The problem is occurring when I try to sign into the "cloud" desktop app using my Verizon user name. I can only sign in on the desktop app using my mobile number. When I sign in using my mobile number and the "cloud" opens, it shows me signed as my mobile number not my user name.

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