I have called several times and get bogus answers from customer service. I have been told it would be resolved "in a few days", four times! I called again yesterday, and again escalated the concern. The rep kept repeating "the Cloud issues would be resolved soon". I pressed for more details but got the same answer. I am assured my data is secure but I no longer have any confidence in Verizon.
Why is it Verizon has not put out an announcement, including updates, to its customers? More importantly, why is it taking so long to resolve this issue?
Pittsfield01201,
I personally rely on my Cloud back up every day. I wouldn't be happy if it's still not working. This has been happening for too long. I understand the importance of your time and I sincerely apologize about the false expectations. Let's get the confidence back and figure this out. Please check your Inbox for my Private Message.
RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Simple answer:
Verizon does not care.
Cloud has been down for me since January.
How is a server down for 6 months?
Six months is a long time for anything to be not working, yotarolla73. We definitely want to revisit this issue and find a resolution. So we can best assist, please respond to the private message I have sent you.
JosephE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Hi what happened to the other person assisting??
On Jun 21, 2017 12:12 PM, "vzw_customer_support" <forums@verizonwireless.com>
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