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Verizon Cloud setup
KLLSHD
Member

I am trying to set up the Verizon Cloud service on my iPhone 6.  When I get to the end of the setup and enter my email address, I get an error message: Sorry, Something Went Wrong. Please try again.

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Re: Verizon Cloud setup
vzw_customer_support
Customer Support

KLLSHD I depend on my Verizon Cloud to save my memories. Let's make sure you can depend on it as well. The first thing we want to do is remove the app and then power down the phone. Then turn the phone back on and download the app again. Please trying setting it up again and let us know how it goes.


RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Cloud setup
PattyGar
Member

Uninstalling, turning phone off and then on, and then reinstalling does not work. I see this same problem in other unsolved threads....help!

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Re: Verizon Cloud setup
kmrphy11
Member

I did the same thing. Didn't work for me either. 

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Re: Verizon Cloud setup
vzw_customer_support
Customer Support

I'm here to help, let's get to the bottom of this. What specific Cloud issue are you experiencing? When did the problem begin? 


AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Cloud setup
Verizon65
Member

Same thing happened to me. I tried to delete the app and reset my iPhone 6 Plus but still same error. Any ideas? Thanks!

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Re: Verizon Cloud setup
vzw_customer_support
Customer Support

Verizon65, I want to make sure that your iPhone 6 Plus is able to back up with out any errors. How long have you been getting this error on your device? Do you also use iCloud to back up your cell phone? Also, when you try to back up the phone with the Verizon Cloud are you connected to the Verizon Network or Wi-Fi Network? Please keep me posted.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Cloud setup
Verizon65
Member

Verizon Wireless Customer Support. I just installed Verizon Cloud on Saturday for the first time (two days ago) and have been getting the error since then. I use iCloud to back up my contacts only. I get this error when I am connected both to the Verizon Network and to the Wi-Fi Network. The Verizon Cloud IS active on my account (I added it on Saturday). Thank you!

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Re: Verizon Cloud setup
griffithgs
Member

I chatted with a Verizon cloud enterprise network technician earlier today and was told they are having server issues and are trying to resolve them.

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Re: Verizon Cloud setup
LYNBOX17
Member

Do we have a timeframe?

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