Verizon Cloud uncancelable

[jacd109]

In August 2022 I changed phone and wanted to backup all my contacts with Verizon Cloud, so I signed up to a 30 day free Verizon Cloud trial and backed everything up and then wanted to cancel it, but an error came up:
we encountered an error while processing your request. please try again later.
I have seen a charge for cloud storage on my Verizon Fios account every month. I have called and used their chat feature numerus times to try and get this resolved. I spent on this stupid issue hours on hours already, but they still didn't fix it. Sometimes I've gotten the charge reversed but it always appears on my next billing cycle.
It seems to be another Verizon way of trapping people, and it's unheard of and ridiculous!!!
Please advise.

[vzw_customer_support]

jacd109, I am always on the lookout for unexpected charges on my bills as well. It's important to only have the features that you requested and removing features should be an easy process. I found a resource that may help. Please click on the following web page https://www.verizon.com/support/verizon-cloud-faqs/ and refer to number 5 in the managing section. We can cancel the feature for you if needed. To confirm, is this charge showing on a cellular or Fios account? 

-David

[jacd109]

This is on my Cellular account and number ending in 6767. I followed the instructions and had numerous agents try and cancel it but they couldn't cancel it and had the same errors.

Yes if you can be the one to cancel it I'd greatly appreciate that!

[vzw_customer_support]

jacd109, thank you for sharing the additional information. Error messages can be frustrating. We can check into removing the feature. Please check your Private Notes to proceed. 

-David

[jacd109 · Accepted solution]

Thanks David for trying to get this issue resolved. 

Unfortunately the Verizon systems won't let to remove it.

Thanks for having a ticket opened with your IT team to request to clear the error and remove the feature.

As have many agents tried, so I hope it will be resolved once and for all.

And thanks David for the $25 credit to my account for the frustrations I'm going through.