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Verizon Cloud will not backup contacts
shain
Member

I have a Samsung Note 10+ , model sm-n975u.  The Verizon Cloud bakcup fails every time for the past month.  I've tried manually syncing and waiting for the backup to run.  The backup fails every time.  I've cleard the cache, restarted the Cloud, restarted the phone and nothing works.

What do I try next?

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Re: Verizon Cloud will not backup contacts
vzw_customer_support
Customer Support

Hello shain,

 

I know how important it is to keep the important information on your phone backed up. Are you connected to Wi-Fi when you run the backup? Do you get any specific error message when it fails? Were there any changes to the phone a month ago when this issue began?

 

ChristopherM_VZW

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Re: Verizon Cloud will not backup contacts
tikibar1
Sr. Leader
Sr. Leader

An option is to ensure that your contacts are saved to your Google account and then let Google back up your contacts.

 

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