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Verizon Cloud
mtfazz
Member

When backing up photos to verizon cloud, settings set at wifi only, night only, does the phone have to be powered on in order for the backup to occur. I am trying to troubleshoot why all photos on my phone are not in the cloud.

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Re: Verizon Cloud
vzw_customer_support
Customer Support

mtfazz, we certainly understand the importance of backing up your photos. We always want you to be able to back up those precious memories. In order for the backup to occur the phone would need to be powered on. Is your phone powered off during this time and that could be the reason why the pictures are not backing up?

 

 

TionnaB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!