Verizon Cloud
BernzH
Enthusiast - Level 1

Why is my bank account charged for $5.99 for Verizon Cloud separately when it is included in my plan?

I have called several times and no one can figure out how to stop this charges.

 

I don't want to keep calling for a refund.

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2 Replies
vzw_customer_support
Customer Service Rep

We understand that receiving unexpected charges is shocking, and we want to find out where that separate charge for your account is coming from. To better assist you, tell us a little more. What model is your device? Do you recall if you purchase Cloud space with a 3rd party app such as Apple?

 

~Maria

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vzw_customer_support
Customer Service Rep

Hey BernzH, we just wanted to check in and see if you still needed help with this. Please let us know if you do.

-Joseph

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