Verizon Cloud?
annegull
Newbie

Has anyone else had trouble removing Verizon cloud from their account? I never approved it being added to my account and I have tried to remove it so many times it is ridiculous. I have tried in the store and they say they removed it and then it's still there. I have call and texted customer service so many times and each time they assure me that they have removed it, but it is still there. When I try to remove it myself, there is an error. 

Let me know if anyone else has this same issue and if you were ever able to get it fixed.

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5 Replies
vzw_customer_support
Customer Service Rep

We're sorry to read that you're having this issue. We will be sending a private note.~Peter

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vzw_customer_support
Customer Service Rep

We want to take a look at your cloud concern. Please let us know if you still need assistance.  ~Peter

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vzw_customer_support
Customer Service Rep

We are here and ready to assist should you if you  still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs.  We look forward to assisting you.  https://www.verizon.com/support/contact-us/#mobile

-Deb

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vzw_customer_support
Customer Service Rep

We are here and ready to assist should you still need help.  You are able to log on to your MyVerizon account to manage Services and Perks as well to verify V erizon Cloud active or not.  If you would prefer there are other support channels that we have as well based on what best fits your needs.  We look forward to assisting you.  https://www.verizon.com/support/contact-us/#mobile

-Deb

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Joe_Ipsen
Enthusiast - Level 1

Possible explanation: If you are like me, then this "Add on" was added when you switched to a less expensive plan. 

tl;dr

Verizon Cloud is not free with all of Verizon's plans.  If you switch plans to one that does not have it included as free, then Verizon will add it silently as a "New add-on" on your next bill and start charging you for it on every month following.

Here's the section of my bill where this "New add on" first appeared.

One-time charges and credits -$28.00
Previous plan
5G Get More (Jun 6 - Jun 😎
Charged for 03 days
$80.00
$8.00
5G Get More (Jun 6 - Jul 5)
Credited for 30 days
-$90.00
New plan
5G Start (Jun 9 - Jul 5)
Charged for 27 days
$60.00
$54.00

New add-on
Verizon Cloud 600 GB (Jun 9 - Jul 5)
Charged for 27 days
$5.99
$5.39
Cloud free for 1 month -$5.39

Conspiracy theory / voice of dissatisfaction: Now where I feel that Verizon is culpable is that this post was responded to four times by two different Verizon Customer Service reps without admitting to the probable root cause.

I have found posts by other Verizon Customer Service reps from 2017 on this issue:

https://community.verizon.com/t5/Verizon-Cloud/Why-are-they-Charging-for-cloud/td-p/1061857#:~:text=...

"Due to the ever growing high demand for cloud storage, customers on free cloud service are being directed to move to a premium cloud storage for a low price starting at $5.00 a month. This fee does not require a contract and you may cancel at anytime if you find an alternate way to back up your content."

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