Anyone else ,,, received a message saying thanks for adding protection plan on my device. Message stated if I was not the one that added it to call the number included in the message. I called the number, explained i had not requested it , was told , I must have done it by accident because no Verizon employee can get it my account. After her reviewing my account she sent me 3 different summary's of service , twice what I was paying, when questioned , she got very angered and instead of removing the protection plan , she closed my Cloud service and Deleted everything in it except my contacts. Hours on the phone with Verizon and they can not restore it.
We're sorry to read about the situation you are having with your account. When did you get this message? When did you notice the cloud content had been erased? ~Peter
All this was done on Wed , the 31st of Jan . I have been in touch with Verizon ,but everything is
gone
We are here to help with Verizon Cloud concerns. To better assist, I'll be sending a Private Message, please reply to it, so we can get started.
~Maria
I still have the message and can forward to you , also shows me calling the number included in the message
I also ALWAYS keep all my correspondence with Verizon. You never know when it might come in handy!
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