Verizon Cloud

[thomasr1950]

My pictures are not uploading automatically on Verizon Cloud. Verizon doesn't know why.

[vzw_customer_support]

@thomasr1950  wrote: My pictures are not uploading automatically on Veriz on Cloud. Verizon doesn't know why.

thomsar1950, sorry you're having a bit of trouble with VZ Cloud there. Certianly, that's something we can take a look at. You mentioned pictures aren't uploading, are they not uploading at all even when you do a backup? Also what kind of phone are you using, so I know what device we're working with. 

-John

[thomasr1950]

I have a S23 ultra. My pictures are not uploading sure. I have the settings to upload hourly, they don't.  Verizon has provided steps but they don't work. I've had this issue forever. I can't get Verizon to fix the issue. 

[vzw_customer_support]

Hello, thomasr1950. So sorry to hear of this but rest assured, help is still here. What were the steps taken? Please advise. 

-Natasha

[thomasr1950]

App uninstalled, reinstalled. Software app are updated. Settings are wifi and mobile.

[thomasr1950]

Verizon cloud is not helping, they don't reply!

 

[vzw_customer_support]

Thanks for getting back to us. Are pictures not uploading to Verizon Cloud at all if you were to try to manually backup? Is this issue happening when on both WiFi or cellular?

-Lauren

[thomasr1950]

Issue is not fixed! It's going on way too long. 

[SynthpopAddict]

Someone said elsewhere they couldn't upload more than 1 picture at a time to Verizon Cloud.  Don't know why.  If the cloud service is that clunky, I'd download everything off of it first, then get a different cloud storage service.