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Verizon Cloud
ttylerenglish
Member

I have been trying to restore items from my Verizon Cloud for several hours and it's has been reading "scanning cloud" for at least 4 hours. It never connects, even though my internet connection is excellent. I'm using the Samsung Note 4.

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Re: Verizon Cloud
vzw_customer_support
Customer Support

Let's explore options to restore your content ttylerenglish! What specific type of items are you trying to restore/sync with your phone. Please visit this link http://vz.to/14QbP0I for now to ensure that you are following the correct steps to sync all your media, and to see other important information about the Verizon Cloud.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Verizon Cloud
ttylerenglish
Member

I'm following the process correctly. After I click tool and select restore content it stops progressing. I do not get any further than the "scanning cloud" message. I am trying to restore call logs, messages, videos, contacts, documents, songs, and pictures.

Re: Verizon Cloud
ttylerenglish
Member

My sister walked me through the content transfer process. The Note 4 had not been updated so the option wasn't present

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