Verizon Cloud

[ttylerenglish]

I have been trying to restore items from my Verizon Cloud for several hours and it's has been reading "scanning cloud" for at least 4 hours. It never connects, even though my internet connection is excellent. I'm using the Samsung Note 4.

[vzw_customer_support]

Let's explore options to restore your content ttylerenglish! What specific type of items are you trying to restore/sync with your phone. Please visit this link http://vz.to/14QbP0I for now to ensure that you are following the correct steps to sync all your media, and to see other important information about the Verizon Cloud.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

[ttylerenglish]

I'm following the process correctly. After I click tool and select restore content it stops progressing. I do not get any further than the "scanning cloud" message. I am trying to restore call logs, messages, videos, contacts, documents, songs, and pictures.

[ttylerenglish]

My sister walked me through the content transfer process. The Note 4 had not been updated so the option wasn't present