Verizon told me it was OK to delete something called the "vault" from my phone. They walked me thru it by going into settings, storage, misc, vault (which was taking up half of my 36gb of storage). Now my cloud doesn't work properly. I even went back to factory settings and still it is gone. HELP!
Missing information is never easy. Let get this information back on your device. What kind of phone is it? Are you able to view your information on Cloud via My Verizon? Click here http://vz.to/1JH29oH then Manage Your Content.
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