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Verizon cloud deleted photos
Rich91s
Member

Please let me know if you were affected by verizon deleting your photos from verizon cloud. I had over 1000 photos deleted, memories gone forever. I'm so upset by this and I'd like to hear from you too. All I received was an apology and was told I should have read the email notification. I don't remember ever receiving notification that all of my photos would be deleted and if I did, it wasn't clear. Thanks!

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Re: Verizon cloud deleted photos
tikibar1
Sr. Leader
Sr. Leader

There are numerous threads about this on the forum if you want to do a search, such as:

Retrieve Deleted Photos from Verizon Cloud 

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Re: Verizon cloud deleted photos
jav6
MVP
MVP

There was considerable discussion on this Community Forum a year or so ago when the Verizon Cloud was migrated to a paid service.  There were many users that said they did not receive email notices of the change.  There was a 30 or so day timeframe after the change where photos/data not downloaded/backed up elsewhere could be retrieved from the Cloud archives.  Has it been within the 30 days of your Cloud data being deleted?

...Just another VZW customer...trying to offer some assistance...
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Re: Verizon cloud deleted photos
Rich91s
Member

Thank you but I read that already. I was told that my photos can't be retreived. I'm trying to gage how many people were affected by this to see if further action can and should be taken. I don't think the appropriate action was to delete our photos. I feel that verizon acted in a manner that isn't in the best interest of the customer.

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Re: Verizon cloud deleted photos
Ann154
Expert
Expert

They provided notification through your bill and through the MyVerizon online at the time of the migration. If you didn't see those notifications at that time and are now only finding out about it a year later, I'm not sure how much fault is on Verizon Wireless. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Verizon cloud deleted photos
Rich91s
Member

@Ann154 wrote:

They provided notification through your bill and through the MyVerizon online at the time of the migration. If you didn't see those notifications at that time and are now only finding out about it a year later, I'm not sure how much fault is on Verizon Wireless. 


Thanks Ann but I'm not looking for advice. I'm trying to find people with the same issue I had. I know they are out there. If verizon was going to delete photos it should have been 100% clear. I would never risk losing those photos because I didn't feel like taking action. I can also think of alternatives to deleting. How about restricting access until I upgrade? Not just deleting.

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Re: Verizon cloud deleted photos
JustMC
Member

I had the same issue. 

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Re: Verizon cloud deleted photos
vzw_customer_support
Customer Support

@JustMC

 

I'm sorry to hear that your photos had been deleted from Cloud, but let's get more information on that. Did you discontinue the Verizon Cloud feature? If you sign into Cloud directly, does it show your missing photos: https://www.verizonwireless.com/support/how-to-use-verizon-cloud/ ?

RussellM_VZW

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Re: Verizon cloud deleted photos
Rich91s
Member

@JustMC wrote:

I had the same issue. 


It's absolutely ridiculous. My list of those affected is growing daily. Stay tuned.

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Re: Verizon cloud deleted photos
Rich91s
Member

@vzw_customer_support wrote:

@JustMC

 

I'm sorry to hear that your photos had been deleted from Cloud, but let's get more information on that. Did you discontinue the Verizon Cloud feature? If you sign into Cloud directly, does it show your missing photos: https://www.verizonwireless.com/support/how-to-use-verizon-cloud/ ?

RussellM_VZW


No my photos aren't there. Why would I have this thread if they were accessible?

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