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Verizon cloud
Jackk1961
Newbie
‎11-07-2021 03:24 AM

My verizon cloud app won't load and gives Mr error code 11. I've called verizon,Verizon, the cache,restarted device etc... no luck. Cannot delete the app or install a new instance. Can anyone help. I would like to take advantage of this feature 

2 people had this problem.
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Re: Verizon cloud
vzw_customer_support
Customer Service Rep
‎11-07-2021 03:52 AM

We definitely understand the importance of being able to use the Verizon Cloud, and we can certainly try to assist you. What is the make and model of the device receiving this error? Are any other lines on the account having a similar issue with the Verizon Cloud?*Gert

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Re: Verizon cloud
Cdemers2010
Newbie
‎07-29-2022 12:25 PM

My dad has an orbic bte-1400 and is getting the same message. His old phone was destroyed, so he has no access to his contacts as of now.  Please help!

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Re: Verizon cloud
vzw_customer_support
Customer Service Rep
‎07-31-2022 12:31 PM

Cdemers2010,

 

Being able to fully view your dad's contacts is always our goal. I know how important it is and we're glad to help get to the bottom of this. What is the full message he gets when he tries to view this? Is he able to use the rest of his My Verizon online account?

 

-Andrew

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