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I have been nearing my 600 gb limit so I have been deleting photos and videos. I delete several 100 then empty trash. Been doing this without issue for about 3 weeks. I did so this morning and started on them this afternoon and deleted 851, did not empty trash. Came back and no photos/videos or documents. Still have 851 in trash but everything else that was not deleted is gone?? I tried to restore content multiple times and the only thing it's showing is messages and calls that never left. The techs can't help me...please help...I had 88000 videos/photos and documents. From 8 of my last phones
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Hello Cinnymon1969 - When a Cloud subscription is removed from a wireless plan, even if added back on soon after, the Cloud data is archived and must be manually restored by the Account Care Rep. This can happen as part of a plan change that applies certain perks and benefits but will have this unintended result. The data will remain in this archival state for a limited time before the timer expires and our automatic sweepers purge the data. If you get a plan change to manage your wireless bill please check the status of all your subscriptions during the call to ensure all you are paying for is active. If the Cloud data is not accessible at that time you can have it restored.
If you only noticed this effect later, email the Verizon Cloud Support team or use the in-app support ticket system found in 'Help -> Send Feedback' to report the loss and a Support Tech can assist you. Be sure to include your subscription's phone line for troubleshooting purposes.
Cinnymon1969, we definitely understand how important it is to manage your Verizon Cloud account, and we're here to help. Please tell us, are you still encountering issues with your cloud content missing? Does this happen through the desktop site or through the app?
~Izzy
Hello Cinnymon1969 - When a Cloud subscription is removed from a wireless plan, even if added back on soon after, the Cloud data is archived and must be manually restored by the Account Care Rep. This can happen as part of a plan change that applies certain perks and benefits but will have this unintended result. The data will remain in this archival state for a limited time before the timer expires and our automatic sweepers purge the data. If you get a plan change to manage your wireless bill please check the status of all your subscriptions during the call to ensure all you are paying for is active. If the Cloud data is not accessible at that time you can have it restored.
If you only noticed this effect later, email the Verizon Cloud Support team or use the in-app support ticket system found in 'Help -> Send Feedback' to report the loss and a Support Tech can assist you. Be sure to include your subscription's phone line for troubleshooting purposes.
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