received a new phone logged into Verizon cloud to recover contacts, files etc. once logged in it showed 486 contacts now it shows 0 contacts and I have no contacts in my phone.
Having your cloud is always important. To clarify, did you make a backup or recently restored information from your cloud? Did you change the password for your cloud account?
~Freddy
Contacts is a Sync with the Cloud, so if any contacts are deleted on your device they are also removed from the Cloud storage. This allows frequent silent updates in the background as you edit contacts information. Check your device's contacts app for trash and restore from there. If you need you can reach the Cloud Support team (in the app there is 'Send Feedback' which is our in-app ticket system) and request they search the Cloud Storage trash as well
If the OP hasn't deleted any contacts, but simply has no contacts showing in their new device, that's simply that the new device is not synced with their Verizon Cloud account?
Are you sure the contacts were saved on your Verizon Cloud account?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
hello Mhamiton17
Are you still having issues with your contacts not sync'ing? If so please let us know and I will send you a private message to help resolve this issue
Start a new topic or ask questions in the open forum.
