Verizoncloud duplicated information in contacts i.e. duplicate addresses
SYL3910
Enthusiast - Level 2

Because I backed up everything in Verizoncloud, I now have duplicate information within my contacts.  I backed up everything to Verizon cloud because of the message that it would be lost on 6/29.  They aren't duplicated contacts but duplicated information I.e. duplicate addresses .  Each contact contains two icons: a phone and the cloud.   How do I get this cleaned up without having to go to each I individual contact?   I'm afraid of losing my contacts if disable, turnoff  or uninstall the Verizon cloud.  Can the cloud icon be removed from the phone and not remove the contact? 

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Elements
Specialist - Level 1

Which model phone do you have? You normally have a settings option from within the Contacts app where you can choose which contacts to display, and you should be able to disable displaying Cloud contacts there.

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SYL3910
Enthusiast - Level 2

I have a Samsung S3. This is what I have under the Contacts settings

Contents to Display option, I see the following: all contacts, phone, my

Gmail account, cloud and customized list. Phone is selected (not cloud).

My issues are: 1) the cloud icon displays in all my numbers (how to

remove this) AND 2) many of my contacts display duplicate addresses,

not full blown duplicate contact but a duplicate address within the contact

(how do I get duplicate addresses removed without having to go to each and

every contact to make the correction).

To help you in providing assistance, I also add that under the settings

and under Accounts, the display shows my Gmail account and the cloud.

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jeneller_vzw
Verizon Employee
SYL3910,


We want to ensure you have all your information is securely backed up in one way or another. You do not have to use Verizon Cloud, but here are the directions http://vz.to/2oOgah2 on how to complete. You can choose which options to back up.


JenelleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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