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Viewing backed up text messages online
Hollins
Newbie
‎01-04-2017 10:05 PM

Can text messages that have been backed up to the cloud be viewed on the Verizon website?  Where on the site?

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Re: Viewing backed up text messages online
SuzyQ
Super User
Super User
‎01-05-2017 12:49 PM

How you view backed up messages depends on the app used to back them up.  If you are using Verizon Messages+ and have a backup file, it needs to be opened from within the Messages+ app and messages restored from the backup in order to read them.

If you are using another app, tell us what it is and someone who uses that app may be able to help you.

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Re: Viewing backed up text messages online
vzw_customer_support
Customer Service Rep
‎01-06-2017 10:17 PM

That is an excellent question, Hollins. Just as SuzyQ said, you would have to restore the message to a device in order to see the content. What kind of phone do you have? What application are you using?

JavierMD_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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