Where did all my contacts go in the cloud?

I had an old phone last year and successfully synced all my contacts onto my new device through the Cloud. A few days ago, I lost that phone and suspended the service while waiting for a replacement. I am now trying to transfer everything over to my replacement device. I went to the Cloud, and all my contacts are gone! They were there, and my old (lost) phone was set up to backup on a schedule. Help!!!

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Re: Where did all my contacts go in the cloud?
Customer Service Rep

Thank you for reaching out to us. We are here to help. What kind of device was it? When was the last time you backed up your content? Are you using the Verizon Cloud application or are you accessing it online?

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