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Where did all photos/msg go?
GISBAT75
Member

I noticed that my photos/msgs were nowhere to be found. Please help!!

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Re: Where did all photos/msg go?
boringusername
Sr. Member

If you were using Verizon cloud they probably were deleted as verizon has ended that as free option. You were given many weeks if not months notice

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Re: Where did all photos/msg go?
vzw_customer_support
Customer Support

GISBAT75, we know how important it is to have your Messages and Photos. Let's look into where they have gone. What is the make and model of your device? Is your content missing from your Verizon Cloud, iCloud, or your device storage? Please give us more details, so we can assist you further.

 

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Re: Where did all photos/msg go?
richs007
Verizon Employee

If it is because your free cloud service was removed when you didn't upgrade to the notice sent to you, then you have only 30-days to put a cloud service back on your account and have support restore the archived content.  Please call support at 800-922-0204 immediately before they are lost forever.  If it has been longer than 30 days, then the content is already deleted.

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