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Why Did Verizon Cloud Disappear Off My Phones?
MADJEWELER
Member

What is going on with the Verizon Cloud? I am the administrator for all the phones connected to my account and at approximately 1:00 PM all the contacts on two phones as well as the the Verizon Cloud have disappeared!I am very particular when setting up phones on my account and made certain to ensure that everything, included contacts, or as they are called in the Cloud, were backing up hourly.Thought no problem, I'll restore from the Verizon cloud.There are no listed connections or contacts at this moment. On the phone with tier II support right now. Also, recording the call..

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Re: Why Did Verizon Cloud Disappear Off My Phones?
vzw_customer_support
Customer Support

MADJEWELER, we understand the importance of making sure all your cloud content is safely stored. How did you know that happened directly at 1PM with that information missing on two separate devices?  

JoeyM_VZW            

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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