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Why Did Verizon Cloud Disappear Off My Phones?

What is going on with the Verizon Cloud? I am the administrator for all the phones connected to my account and at approximately 1:00 PM all the contacts on two phones as well as the the Verizon Cloud have disappeared!I am very particular when setting up phones on my account and made certain to ensure that everything, included contacts, or as they are called in the Cloud, were backing up hourly.Thought no problem, I'll restore from the Verizon cloud.There are no listed connections or contacts at this moment. On the phone with tier II support right now. Also, recording the call..

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Re: Why Did Verizon Cloud Disappear Off My Phones?
Customer Support

MADJEWELER, we understand the importance of making sure all your cloud content is safely stored. How did you know that happened directly at 1PM with that information missing on two separate devices?  


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