An Accepted Solution is available for this post.
Why Do I Get A Problem When Opening My Verizon Cloud App?
STESMI87
Newbie
‎09-12-2017 09:56 AM

When I open My Verison Cloud App it says

“As you requested, access to your Verizon Cloud media
storage was removed.

Please contact Customer Service if you would like to
restore your previously

backed up photos, videos, music and documents.”

How do I fix this problem?

Labels (1)
Labels
3 people had this problem.
0 Likes
4 Replies
An Accepted Solution is available for this post.
Re: Why Do I Get A Problem When Opening My Verizon Cloud App?
tikibar1
Community Leader
Community Leader
‎09-12-2017 10:18 AM

Did you cancel your Verizon Cloud account?  As the app noted, have you tried contacting Customer Service (800-922-0204 or *611 from your cell phone) to restore your data?

An Accepted Solution is available for this post.
Re: Why Do I Get A Problem When Opening My Verizon Cloud App?
corigurl
Enthusiast - Level 3
‎09-13-2017 06:29 AM

Did you have the trial of the Cloud? It is a paid service now

0 Likes
An Accepted Solution is available for this post.
Re: Why Do I Get A Problem When Opening My Verizon Cloud App?
vzw_customer_support
Customer Service Rep
‎09-14-2017 10:10 AM

We want you to have access to your Cloud content, STESMI87. Were there any changes made to your Cloud account that you are aware of? I have sent you a direct message so that I can review your Cloud account. Please reply to my direct message to continue.

 

AndreaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
An Accepted Solution is available for this post.
Re: Why Do I Get A Problem When Opening My Verizon Cloud App?
IWISHYOULOVE
Newbie
‎09-16-2017 10:55 PM

I got the same message. Now I have no files and I am getting an  error message code 500. Please help

0 Likes