If any one is wondering, the issue is still ongoing. I've chosen to just go to my cloud of 10 YEARS and manually download all the pictures (3400) and video (1600). I have kept this line active just so I can do this. It was my original phone number of 10 years, but recently I found myslef in a pinch with a broken phone, low funds and tablet line that had been suspended for a year beceause the tablet was no longer usable, and due for an upgrade. So I switched it to a phone line and got a new phone...and phone number, and cloud account.. But it would be wonderful if they could, in the meantime, I will continue to keep my old line active, maybe put a simple phone on it for my daughter to use because I don't see this being a quick project...
What is it you are expecting that function to do?
It is intended to assist users that have both a FiOs/Landline cloud account and a Verizon Wireless cloud account so that you can merge your FiOS cloud with your Wireless cloud. Was that what you are hoping to do?
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