Why am I unable to delete text messages on the cloud?
JLM2010
Newbie

I have logged into my cloud account from a desktop. I can access photos, documents, contacts, etc., but no messages. There are 23K+ old messages. I would like to delete those. (Ps- these are mostly from my old phone. So deleting them from my phone is impossible, as I no longer have access to them)

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vzw_customer_support
Customer Service Rep

JLM2010, we definitely don't want so many old messages using up your Verizon Cloud space. I know you have more important things to save. Let's make sure the messages are actually saved in the Verizon Cloud. When you go into the application and scroll down are you seeing the messages at the bottom under connections? If so, when you select the message bubble does it just take you to your current text messages? If so, the texts you have saved there are current.

MarcusS_VZW

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