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Why can I only see one line on my Verizon cloud?
Rox70ann
Member

Hi, When i view my cloud on line i can only see information for one phone line.  The second phone line does not show up.  I want to make sure the contacts are uploaded correctly.  How can i see this.  Thank you

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Re: why can i only see one line on my Verizon cloud
tikibar1
Sr. Leader
Sr. Leader

Not sure what you mean by the 'main My Verizon'.  If you're referring to your My Verizon account as the 'main one', you'll only see your Cloud information with your log-in credentials.  As noted earlier, each line needs its own log-in credentials to view the line's Cloud backups.  In other words, if you have three lines and each line has backups stored on Verizon Cloud, then you'll need three My Verizon log-ins, one for each line.

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Re: why can i only see one line on my Verizon cloud
tikibar1
Sr. Leader
Sr. Leader

Each line needs its own My Verizon account for Cloud backups.

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Re: why can i only see one line on my Verizon cloud
Rox70ann
Member

Thank you.  How does the second line view their cloud on the main "my Verizon" on line?

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Re: why can i only see one line on my Verizon cloud
tikibar1
Sr. Leader
Sr. Leader

Not sure what you mean by the 'main My Verizon'.  If you're referring to your My Verizon account as the 'main one', you'll only see your Cloud information with your log-in credentials.  As noted earlier, each line needs its own log-in credentials to view the line's Cloud backups.  In other words, if you have three lines and each line has backups stored on Verizon Cloud, then you'll need three My Verizon log-ins, one for each line.

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Re: why can i only see one line on my Verizon cloud
Rox70ann
Member

That answers my question. Thank you very much.

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Message edited by Verizon Moderator

Re: why can i only see one line on my Verizon cloud
vzw_customer_support
Customer Support

Rox70ann, we want to help you manage your contacts. Each line must be registered separately online at My Verizon with their own user ID and password. For more information regarding our Verizon Cloud, click the link below:


http://www.verizonwireless.com/wcms/consumer/products/verizon-cloud.html




LasinaHiVZW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why can i only see one line on my Verizon cloud
tikibar1
Sr. Leader
Sr. Leader

You're welcome.

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