Why can I only see one line on my Verizon cloud?

[Rox70ann]

Hi, When i view my cloud on line i can only see information for one phone line.  The second phone line does not show up.  I want to make sure the contacts are uploaded correctly.  How can i see this.  Thank you

[tikibar1]

Each line needs its own My Verizon account for Cloud backups.

[Rox70ann]

Thank you.  How does the second line view their cloud on the main "my Verizon" on line?

[tikibar1 · Accepted solution]

Not sure what you mean by the 'main My Verizon'.  If you're referring to your My Verizon account as the 'main one', you'll only see your Cloud information with your log-in credentials.  As noted earlier, each line needs its own log-in credentials to view the line's Cloud backups.  In other words, if you have three lines and each line has backups stored on Verizon Cloud, then you'll need three My Verizon log-ins, one for each line.

[Rox70ann]

That answers my question. Thank you very much.

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Message edited by Verizon Moderator

[vzw_customer_support]

Rox70ann, we want to help you manage your contacts. Each line must be registered separately online at My Verizon with their own user ID and password. For more information regarding our Verizon Cloud, click the link below:

http://www.verizonwireless.com/wcms/consumer/products/verizon-cloud.html

LasinaHiVZW_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[tikibar1]

You're welcome.