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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why can't I delete photos?
robertdini
Member

I can't delete photos on my Smsung Galaxy S4 from Cloud.  When I try to do so, I get a message that the photos may already have been deleted by another device.  When checked the community for a solution, it says the correct answer is to clear the Cloud cache in Appllication Manager.  However, Cloud does not appear among the applications listed when I open the Application Manager.  I'd appreciate some help with this.

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Re: Can't Delete Photos
vzw_customer_support
Customer Support

@robertdini


I can imagine the frustrations you may be experiencing with your Samsung Galaxy S 4 and the Verizon Cloud application. I would love to assist.


You can manage your content on the web by logging into your My Verizon account online here: http://vz.to/1Pt4c5i. Let me know how that works out for you.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Can't Delete Photos
vzw_customer_support
Customer Support

@robertdini


I can imagine the frustrations you may be experiencing with your Samsung Galaxy S 4 and the Verizon Cloud application. I would love to assist.


You can manage your content on the web by logging into your My Verizon account online here: http://vz.to/1Pt4c5i. Let me know how that works out for you.


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes