Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why can't I delete pictures from the cloud?
K_Bayy
Enthusiast

Hi, im really confused because I've been trying to delete these pictures off my cloud from my phone, and I keep getting the message saying, "ERROR, can't delete file because it was deleted from another device" however, the pictures don't show up on my cloud when I sign into the Verizon website on my computer. I just want these pictures off my phone! Please help, it's so frustrating! What do I do?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Cant delete pictures from cloud
NJMagicman
Contributor

Where are you trying to delete them from?  The verizon cloud app, the phone's gallery or some other cloud app?  I'm guessing because you said you don't see the pictures in your verizon website that you mean the verizon cloud app.

If that is what you mean and you have an Android device, go into the device settings/ applications/application manager/cloud and hit the delete data button.  That will clear the cloud app's local cache.  That should free things up if you can't see them in the cloud website but do see them in the cloud app.

View solution in original post

Re: Cant delete pictures from cloud
NJMagicman
Contributor

Where are you trying to delete them from?  The verizon cloud app, the phone's gallery or some other cloud app?  I'm guessing because you said you don't see the pictures in your verizon website that you mean the verizon cloud app.

If that is what you mean and you have an Android device, go into the device settings/ applications/application manager/cloud and hit the delete data button.  That will clear the cloud app's local cache.  That should free things up if you can't see them in the cloud website but do see them in the cloud app.

Re: Cant delete pictures from cloud
K_Bayy
Enthusiast

Ah, it worked! Thanks so much, it was really bothering me that they were there but weren't on my cloud when I logged in online! Thanks again!

0 Likes