Why can't I log into Verizon cloud app?

[kenpachi]

It says my account is locked and to change my password on the website. I have done this twice, but still can't log in to the cloud app.

[vzw_customer_support]

Verizon Cloud is a great app! If you need to change your password, you can go to My Verizon and follow the Forgot Password link to regain access. http://vz.to/1rGTRuw

JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!