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Why can't I see my phone cloud content on my laptop?
jmatthew
Member
‎05-22-2016 04:18 AM

My phone is saying my cloud is full.  I can see the content from the phone app.  I've been trying to access it from my laptop, but when I log in it says I have no content.

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Re: Why can't I see my phone cloud content on my laptop?
SuzyQ
Sr. Leader
Sr. Leader
‎05-23-2016 08:50 AM

If you are on a family share account, be sure you a re logging in with your phone number - each line on a family account has to have it's own login and password to access the cloud storage for that specific line.

If you are logging in with your line, post back and we can troubleshoot further.

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Correct Answer! Jump to solution.
Re: Why can't I see my phone cloud content on my laptop?
SuzyQ
Sr. Leader
Sr. Leader
‎05-23-2016 08:50 AM

If you are on a family share account, be sure you a re logging in with your phone number - each line on a family account has to have it's own login and password to access the cloud storage for that specific line.

If you are logging in with your line, post back and we can troubleshoot further.

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