Why cant i connwct to the cloud

[DUAHAR18]

I keep getting a message that the cloud is unavailable

[vzw_customer_support]

DUAHAR18, we know it’s great to have your information safe and secure online. When did you start having trouble with the Verizon Cloud? Do you receive any error codes?

StevenM_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[DUAHAR18]

I have been having problems for a couple months.

I get a message that says the cloud is unavailable at this time

[vzw_customer_support]

DUAHAR18,

That's far too long to be having trouble with accessing the trouble. Let's figure out what's going on. What model device do you have? At what point when you're trying to access the cloud do you get the error message? Does the issue happen on both WiFi and the cellular network?

ShawnteJ_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!