Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Why cant i find messages in cloud
Bbsack
Member

I had Verizon cloud back up set every hour.

I needed to get rid of a LONG thread on my messages due to lagging. I'm not clear why I can't find that thread in cloud since it had been backed up?

I had deleted thread on my device and continued on with that contact.

   help!

Labels (1)
0 Likes
Re: Why cant i find messages in cloud
vzw_customer_support
Customer Support

I'm sorry you can't find that message. Let's look into this together. Are you able to see other messages when accessing the Cloud? When did you delete the thread? Can you see other messages from this contact?

 

JoeL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Why cant i find messages in cloud
Bbsack
Member

Good morning,

I deleted the thread Oct 3rd 2017, or a day before.

The thread was lagging my phone to where it would take about 15 seconds to

see a new text...and near that to send one to completion.

So, since my cloud downloads every hour I was sure it was all in cloud.

(I've seen the msgs for that thread before) now cloud only shows what I

*currently have on my device-Android HTC.

If cloud is my back up, why would it no longer show when deleting on my

phone only?

I believe cloud is so you can retrieve or see what you don't on your device

...?

Please help

Belinda

On Oct 10, 2017 12:31 PM, "vzw_customer_support" <forums@verizonwireless.com>

0 Likes
Re: Why cant i find messages in cloud
vzw_customer_support
Customer Support

Bbsack, don't worry. We're on the case. Are you trying to view it from the mobile app or our website?

 

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes